Cakes are designed using inspiration based on your own style and your event such as materials, invitations, colour schemes etc. so that it is special and unique to your event. If you have a cake that you would like us to replicate we can use it as inspiration within the design process or permission is needed from original designer. We ask that others respect copyright of our original designs.
Wedding cake orders are usually placed 6-3 months before the event. Other occasion cakes are ordered 8-6 weeks at a minimum before the event but you’re welcome to book up to 1 week before, but as always first in first served so remember to get in quick to avoid disappointment.
50% deposit is required to lock in your order, and the remainder is required to be paid at the latest 1 week before the event. 2 weeks before the event our cut-off for designs, so please have them organised and deposits paid, if your deposit isn’t paid by that date we reserve the right to cancel your order.
The cost for cakes can differ depending on the size, design and degree of difficulty. If you have a budget please advise us so we can make sure we stay within that amount when starting the design process.
Deliveries are available for your cake including set it up if required, but will this incur additional costs. This is based on the distance and time to get to the venue (Victoria only). Melbourne Cake Studio cannot be responsible for any damage that incurs after delivery and set up of the cake. Venues need to be informed they must accept responsibility of the cake once delivered.
It is of course fine to pick up your cake but we ask that you adhere to some strict instructions. Cakes are very fragile pieces of artwork so we always encourage extreme care and handling. It Should be placed on a completely flat surface such as the floor of the passenger seat or in the boot of the vehicle, preferable an empty boot. While we will try help you regarding transportation Melbourne Cake Studio is not responsible for any damage that incurs after collection.
Storage of rolled fondant cakes are to be kept out of the refrigerator in a cool dry place until the event, other cakes are to be stored in the refrigerator. More details will be provided upon pick up.
Once your designs is finalised and the deposit paid, we will do our best to accommodate slight design/ cake changes where possible. You will still be responsible for paying for any extra time to change work.
If you cancel your order your deposit will not be refunded. At the discretion of management and dependent on the circumstances. A credit note may be issued less an admin fee equal to 20% of the total cost of the order. Please be mindful that due to the nature of this business once a deposit is made no matter how far in advance, we will have started purchasing items and started preparing sugar work.
If you cancel your order within 14 days of the delivery or collection date there will be no credit issued and any balances outstanding will be due.
Please note that any credit notes issued are done so as a good will gesture and at the discretion of management.
At Melbourne Cake Studio, we cherish the opportunity to work closely with our customers, crafting unique cake designs that leave lasting impressions. We understand that every detail, from flavor to decor, plays a role in creating unforgettable memories.
While we endeavour to provide our services with utmost integrity, we often receive queries about discounts and special offers. Below, we address some of these common questions:
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Can I pay in cash and have the GST waived?
We are legally bound to charge and remit Goods and Services Tax (GST) for all our services, irrespective of the payment method. It’s essential to note that evading GST is against Australian regulations, and we adhere strictly to these norms
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Can you use cheaper ingredients to cut down the cost?
Quality is our utmost priority. We select only the best ingredients to guarantee a delicious outcome. Opting for cheaper alternatives would jeopardise both the taste and the overall standard of our cakes.
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Why can’t you offer discounts like some of the big companies?
Being a boutique cake-decorating business, we function differently than large-scale bakeries. Each of our creations is meticulously handcrafted with personalised details, which requires dedicated time and effort.
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Can I get a discount if I order multiple cakes or refer friends
We truly value every order and referral. However, the pricing is determined by the intricacy, effort, and resources required for each cake, which remains consistent even with multiple orders.
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Is there any possibility to reduce my order’s price?
We are always open to discussing budget constraints. If you have a specific budget, let’s discuss design alternatives that align with your financial parameters while still capturing your vision.
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If I can guess the exact number of sprinkles on my cake, do I get it for free?
We commend your zest and precision, but our pricing isn’t sprinkle-count based. However, if you do nail the number, we’ll be sincerely awed!
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If I promise to name my firstborn after your business, can I get a discount?
While the idea is incredibly flattering, our pricing stays consistent. Nonetheless, we look forward to crafting a delightful cake for your future firstborn’s celebrations!
We hope this provides clarity on our policies and the passion behind our creations. For any additional queries, feel free to get in touch.